Booking flow
Capabilities
AI search
Match hotels to the traveler’s intent, reviews, amenities, location, and budget.
Compare
Compare properties, rooms, prices, taxes, meals, and cancellation terms.
Book
Add guests, contact details, special requests, and payment.
Manage
Preview cancellation costs, confirm the request, and track the refund.
Build the flow
- AI search: match live hotels and rates to the traveler’s full request.
- Build trip: add the selected rate, guests, contact details, and special requests.
- Payment: create checkout, collect payment, and follow fulfillment.
- Manage: retrieve the booking, preview cancellation, and track the refund.
AI search
Find the hotels that best match what the traveler actually wants. Jinko understands the traveler’s request, searches live inventory, and ranks the results by relevance. It can match a hotel on location, reviews, amenities, property style, room setup, and budget instead of returning a list based only on destination and dates. For example, a quiet, highly rated hotel with a gym near Times Square can rank above a cheaper property that only matches the dates.Matching criteria
- Natural-language intent, such as quiet, romantic, family-friendly, or close to nightlife
- Guest rating and minimum number of reviews
- Pool, spa, gym, parking, Wi-Fi, restaurant, accessibility, and other amenities
- Exact location or maximum distance from a point of interest
- Hotel, apartment, resort, hostel, villa, ryokan, and other property types
- Hotel chains, brands, and star rating
- Total budget or maximum price per night
- Check-in, check-out, room count, and guests in each room
- Guest nationality and preferred currency
- “Find a quiet four-star hotel near Times Square with a gym.”
- “I need two rooms in Barcelona, one for two adults and one for an adult with two children.”
- “Show me hotels in Paris with free cancellation and a pool under €250 per night.”
- “Does the Hotel Calimala have rooms for my dates, and what are the nearby alternatives?”
Compare hotels
Give travelers enough detail to choose a property, room, and rate with confidence.Property details
Open the full hotel profile to show its photo gallery, address, star rating, guest rating, facilities, policies, and room descriptions.Rooms and rates
Each rate includes the total stay price, room name, room capacity, meal plan, refundability, cancellation schedule, and known taxes. Jinko distinguishes taxes included in the price from charges due at the property. A traveler who found the same stay cheaper on another site can ask Jinko for that price: see Best Price Guarantee.Cancellation terms
Show the free-cancellation deadline when the provider supplies one, then explain each penalty that applies after it. If a deadline or tax is unavailable, say that the provider did not return it instead of treating it as free or zero. Example questions- “Which of these hotels has the best pool and the strongest guest rating?”
- “Compare the refundable room with the cheaper non-refundable rate.”
- “Does this price include breakfast and city tax?”
- “Show me the room photos and tell me whether it has a balcony.”
- “Until when can I cancel for free?”
Book
Build the reservation around the actual guests and their stay.Guests and contact details
Add each guest’s legal name and one booking contact with email and phone. Keep the room split used during search, because hotel pricing and occupancy rules depend on who stays in each room.Special requests
Send property requests such as late arrival, a quiet room, a high floor, a baby cot, or a non-smoking room. These are requests, not guarantees, so tell the traveler the hotel must still confirm them.Checkout and confirmation
Jinko presents the property, room, dates, cancellation terms, taxes, special requests, and final total before payment. After payment, Jinko follows fulfillment and returns the Jinko booking reference and hotel confirmation when available. Example questions- “Book the refundable double room for these guests.”
- “Add a cot and ask for a quiet room away from the elevator.”
- “Use my partner as the booking contact.”
- “Confirm the final total and what I will pay at the property.”
Manage after booking
Let travelers cancel a stay without guessing the cost or refund. Jinko starts by retrieving the booking and checking whether the selected hotel item can be canceled. A guest can access the flow with the Jinko booking reference and the lead traveler’s last name.Preview the cancellation
Before canceling anything, Jinko shows the supplier’s policy, the current penalty, and the exact refund offered to the traveler. The preview does not change the booking.Confirm and track
Jinko submits the cancellation only after the traveler accepts the quoted refund. It then tracks the supplier response and refund until the operation succeeds or fails. The same flow can remove a hotel from a trip that also contains a flight or car. Example questions- “Can I cancel this hotel, and how much will I get back?”
- “Cancel only the hotel and keep the rest of my trip.”
- “Has the hotel confirmed my cancellation?”
- “What is the status of my refund?”